Several years ago I posted a warning here on our blog warning of the dangers of purchasing a radar detector from unauthorized retailers such those advertising on Ebay/Amazon or even Overstock.com.
A few days ago a user named Carlos found my warning after purchasing two defective radar detectors from Overstock; here is his story along with a chat transcript he had with Overstock.com’s sales team:
Carlo’s Account on How He Got Screwed By Overstock.com!
I purchased a Escort 8500 X50 w/ the blue display in 5/08 for $277.40. I couldn’t purchase the extended warranty because I was unaware that overstock.com was on the unauthorized reseller list. Had I known that I would probably not have purchased it and it was my fault for not researching more.
I went to radarbusters.com several times to look at Radar Roy’s reviews on radar detectors but was only researching which radar detector would be best for me and the best bang for the buck. So I the radar detector worked fine for a while. Then I started getting the infamous “service required” on my radar. Sometimes it would give the error repeatedly on my 45 minute commute to work. Sometimes it would never error.
I lived with it for a while but finally decided to call Escort to see about getting it fixed. They told me I would have to pay $60 for repair since I didn’t purchase from one of their authorized sellers. I never sent it in and low and behold my radar fails me and I get a speeding ticket. The radar was on but failed to alarm.
I reset the radar as soon as the cop kindly gave me $115 speeding ticket and it alarmed immediately. So now the radar has cost me $277.40 + $115 = $392.40. I decide to purchase a new radar. And again make the mistake of buying from Overstock.
I guess the good prices makes me stupid. Fool me once shame on you. Fool me twice shame on me!! I purchased a Bel Pro RX65 $227.94 on 5/09!! Great price right? Poor product! Horrible detection range for one of what you consider the best on the market. The alarm ramp level was horrible. Would go from a weak signal to a very strong signal. Nowhere in between!! Would even stay alarming way after I would pass a cop! I sent this one in for repair and it is somewhat better but not what I expected. So this one cost me $227.90 + $60 repair = $287.60. That’s a total of $680 for both. I just did a quote on the radarbusters.com website for both the Escort and Bel radars and got a grand total of $624.94 shipped!! I have lived and now have learned. I will never purchase from an unauthorized reseller again.
I just recently had my girl friend purchase a Bel 955 from Radarbusters. I told her cheaper isn’t always better from Overstock. Anyways that’s my story.
I contacted Overstock through an online help chat and this is what they had to say. I have edited some of my personal information but feel free to share this. I hope some of what I typed on the chat doesn’t seem childish to you but I really wanted to nag and give this rep hell!! Please respond and let me know what you think.
Chat Conversation With OverStock.com
Chat Information Welcome to Overstock.com Live Chat, you will be joined with a chat representative as quickly as possible.
Chat Information Welcome to Overstock.com Customer Service, you are now chatting with Junior.
Overstock,com: Thanks for visiting Overstock.com, this is Junior, how can I help you?
Customer: Hello
Customer: I have purchased two radar detectors over the past two years and recently read an article that units purchased from Over-Stock are re-manufactured units. Is this true?
Overstock.com: I would be glad to help you with the information which you are looking for.
Customer: thank you
Overstock.com: That’s not true.
Customer: Why are Escort Radar and Beltronic Radar detectors on the un-authorized resellers list on both of their websites?
Customer: Buying from Overstock.com voids the one year warranty that should come with a brand new radar detector.
Overstock.com: We have some items which is stated as ‘Refurbished or Reconditioned Products’.
Overstock.com: We note these products on our site with an icon and the words Refurbished or Reconditioned.
Customer: I understand that
Overstock.com: Customers return products for many reasons.
Overstock.com: A customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as refurbished or reconditioned to be resold.
Overstock.com: Every product targeted for refurbishing or reconditioning must pass a thorough examination.
Overstock.com: After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the refurbishing, or reconditioning, returning the products to like-new or almost new condition.
Overstock.com: So if it’s not refurbished why is this important?
Customer: Is It Worth It? BUYER BEWARE! Please be aware of the following risks if you purchase Escort products from an unauthorized reseller: Possible exclusion of Escort warranty due to: * Purchase of stolen merchandise * Inability to validate the original purchase date and ownership with the original sales receipt AND the transfer of ownership with any subsequent bill of sale * Item shipped to you may be counterfeit, forged, or refurbished goods * Item may ship with serial numbers removed or modified * Item may appear new but contain internal water damage or damage from improper use * Item may never ship – contact with the seller may be difficult or impossible * Price may be inflated, incorrect, or changed after you place your order * Inferior product may be substituted for the advertised Escort product
Overstock.com: Would you mind holding for 2-5 minutes while I check on this for you?
Customer: no problem.. I appreciate your help
Overstock.com: Thanks for staying online.
Overstock.com: I apologize for the delay.
Customer: no problem
Overstock.com: Do you still have the order number?
Customer: yes let me get it for you
Customer: ########
Customer: and
Customer: ########
Overstock.com: Thanks let me check it one by one.
Customer: sounds good
Overstock.com: For security purposes, can you please verify your complete name and the billing address on the account?
Customer: #############
Customer: #############
Overstock.com: Is the order number ######## regarding ‘Escort Passport 8500 X50 Blue Radar Detector’?
Customer: that’s it
Overstock.com: I see that ‘Escort Passport 8500 X50 Blue Radar Detector’ is a brand new.
Overstock.com: Not a refurbished one.
Customer: The only reason I am asking is because I feel that the two radars I have bought have been unsatisfactory for the amount of $ spent on a piece of equipment that is manufactured from reputable manufacturers. And after doing some research it seems that these are refurbished items and their performance is consistent with this
Customer: You webpage should state that you are an unauthorized reseller and that the 1 year mfg warranty is void.
Overstock.com: Carlos, I have checked and I see that the item is not a refurbished one.
Customer: Can you please explain why you are on the unauthorized reseller list then?
Employee admitting that the Escort and Beltronics radar detectors that they sold were NOT NEW UNITS and only had a 30 day warranty and that if the customer purchased their “Planinum Protection Plan” for their one year warranty, their total price was $10.00 more for a used unit, then a new factory unit with the same warranty from an authorized dealer!
Overstock.com: We note refurbished items on our site with an icon and the words Refurbished or Reconditioned.
Customer: I understand that. I see that ICON on most of your Apple products. So I am aware of the ICON
Customer: I just feel it is unfair to purchase a NEW item and that the mfg 1 yr warranty is void since overstock is an authorized reseller
Customer: It’s like you going to buy a new car.. Drive it off the lot and break and the dealership tell you.. Sorry your warranty is void.. You didn’t ask so we didn’t tell you.
Customer: Dimensions: 2.8 in. W x 1.2 in. H x 5.3 in. D Warranty: 30 Day – Overstock
Customer: come on
Overstock.com: Carlos, I understand your point here. However, as per the information I see the unit that you have ordered is a new one and not refurbished. We deal in liquidation business due to this nature of business we are not considered as authorized dealers by the manufacturer. Hence most warranties offered by the manufacturer would not be valid. That is the reason why we offer warranty from our side and when available customers can purchase additional warranty as well.
Overstock.com: I’m sorry if this was missed while placing the order.
Overstock.com: Please let me know if you have any other questions for me?
Customer: Don’t you think voiding the mfg warranty information on the purchasing page would be beneficial to the consumer?
Overstock.com: Yes, I agree on that. That’s the reason why we list the warranty that is offered on an item on the product description page.
Customer: you also list the mfg website which says their radars are backed by a one year waranty
Overstock.com: It’s just for customer’s information. I’m sorry if that mislead. The warranty that would be honored would be the one listed on on our site.
Overstock.com: Do you have any other questions for me?
Customer: Since you have agreed that the information can be and is misleading what is the possibility of at least returning my most recent purchase for a full refund
Overstock.com: We would be unable to accept the return for a full refund as it is past the return time frame. You can return it for a partial refund. The refund amount would be decided by the certified technicians at the warehouse once the inspection is done.
Overstock.com: Shall I proceed with the return on the latest order?
Customer: I would like this to go through a manager for a full refund since your website is misleading and you have acknowledged that
Overstock.com: I’m sorry; I did not acknowledge that the information provided was misleading.
Overstock.com: Let me check on the refund again.
Customer: thank you
Customer: I am trying to be reasonable
Customer: Asking for a refund on the least expensive and most recent
Overstock.com: Thank you for holding.
Overstock.com: I have checked on the refund and see that the order # ####### was placed on 05-30-2009. We would be unable to accept the return for a full refund on this due to the reason that it is way past the return timeframe.
Customer: have you addressed this with a manager
Overstock.com: Yes, I have check on this with my supervisor. If you wish to keep the item we can help you with a $25 credit either as in-store or back to your card.
Overstock.com: This is the best we can offer at the moment. Else, you can return the item for a refund.
Customer: $50?
Overstock.com: I’ll remain available for another minute or two if you need further assistance.
Customer: full refund?
Overstock.com: We have two options for you.
Customer: I’ll do the return for a full refund as you mentioned
Overstock.com: First if you wish to keep the item, I can help you with a $40 credit. Second, you can return the item for a refund.
Customer: Full refund or partial?
Overstock.com: I’m sorry, I never informed about a full refund anywhere. I was referring to a partial refund only.
Customer: I’m trying to work with you
Customer: ok
Customer: how about a $50 refund. That’s $25 x 2 for the two purchases. I’ll agree to that
Overstock.com: I’m sorry $40 is the maximum we can issue.
Overstock.com: The other order is almost a year old.
Customer: yup
Customer: that’s the yr I lost on the voided warranty..
Customer: for repair it is $60
Customer: x2
Customer: =$120
Customer: giving me 1/3 of what you took away
Overstock.com: Okay, I’ll go ahead and issue $50 credit on the order # #######.
Customer: thank you.. is there a confirmation #?
Overstock.com: Once the refund is issued it should show up on your account within 3 – 5 business days.
Overstock.com: Yes, I’ll help you with the reference number for this chat.
Customer: ok
Overstock.com: Here is the reference # ####-#####.
Overstock.com: You can use the same if you have any questions related to the credit.
Customer: ok
Customer: thank you for your patience
Overstock.com: Just so you know that we would be unable to accept the return on the radars once the credit is issued.
Overstock.com: You’re welcome.
Overstock.com: Do you have any other questions for me?
Customer: I thought you said the radar was way past the reurn date?
Overstock.com: Yes, that’s right.
Customer: You just said once the refund is credited I couldn’t return it
Overstock.com: I’m sorry, I meant to say that it cannot be returned for a partial refund as well.
Overstock.com: Is there anything else I can help you with?
Customer: ok
Customer: that’s it thanks
Overstock.com: Thanks for visiting Overstock.com. Your feedback is important.



Having the honor as being one of the first in the speed counter measure industry to review this detector prior to its release, I seized the opportunity and installed it in my 2005 Columbia Freightliner.
I then ran the antenna wire into the cab area through the driver’s door floorboard area, up the side floorboard, up to the overhead storage compartments.
After all of the detector’s modules were installed, I then connected the interface and the external powered speaker to my trucks power supply.
With the LED display and the external powered speaker being in the upper driver’s storage area, the main display was totally stealth to prying eyes. However I could easily see the display from my driver’s position behind the wheel when it activated and with the external mounted speaker’s deafening alert beeps I could easily hear it over the roar of the engine even with the XM radio cranked up to full volume.
We choose to use heavy duty double sided 3M automotive double sided tape that is available through NAPA and not the supplied antenna mount, so we wouldn’t need to drill into the front bumper area. We mounted the antenna below the front bumper in the bottom grill.
I really appreciated the two part LED and controller and their small size, as I was allowed to mount the LED display closer to the main instrument panel. The LED display also has a photo sensor installed to the front that allows it to automatically adjust for brightness.
The final step in our install was to run the power cables from the speaker and the interface to the controller and power up.
For me the rally was a great opportunity to meet and know 150 people that I had never met before. Sure there were blow-ups; one sponsor threw a tantrum after the judges discounted his team’s bonus points and one team was caught cheating as one member at a checkpoint was emailing the photo to the other driver at check in. But all in all, during the rally the majority of the contestants played fair and had a great time.
At MP 1, we pulled off the Highway and went to a “Terrible Herbs” gas station to buy a California newspaper for our state sign photo. The clerk told us that they didn’t sell any California papers and the next station was fifteen miles down the road.
Twenty miles later, we pulled off the interstate into the small desert community of Baker and located the Mad Greek Restaurant. We had a bystander photograph us standing in front and we then took a short ten minute break.
At 12:45 PST we arrived at the Route 66 Museum and between Bob and me we purchased over $200.00 worth of stuffed animals and books to give to a sick child in the hospital. We then proceeded to the original Taco Bel restaurant drive through and ordered some cold drinks. Here the clerk told us that we had to go back to the location of the museum to find the Chamber office to obtain our next clue.
Utilizing my iPhone, we located an address for the Banana Museum in Hesperia California, programmed it into our GPS and headed back south on I-15.
Arriving at the Walk of Fame, I found a tour guide selling flyers, handed him a ten and asked where “Sammy’s” photo was. He pointed a block down so I ran with iPhone in hand, snapped my own photo and headed back to our illegally parked car.
Batman and Robin also complemented the
Once they laid eyes on the Bat Mobile, students twenty deep circled. Neil the owner and driver of the Bat Mobile fired up the rear jet engine (a large propane burner) and a four foot blue and yellow flame blew out of the rear. Neil then loaded up the rocket launcher and shot a projectile across the parking lot. All the students applauded and cheered.
So today our arsenal was whittled down to our old trusty
At 11:40 MST we arrived at the Arizona New Mexico border pulled off the exit and drove to the Tee Pee Cigar store. Bob stripped down to his under ware, put on his cowboy boots and head dress and sat at the front door for his picture.
After snapping the welcome sign we headed for the corner in Winslow Arizona.
We entered Winslow at and I drove to the corner of 2nd and Kinsley and located the Fireball Staff tent. Before we could receive our stamp, we were told that someone from our car had to sing the tune that put Winslow on the map. I started signing and a member of the Winslow Chamber asked me to stop because if anyone heard me, they would take the town off the map, she then gave us our sticker.
After arriving in Flagstaff we got on Old Route 66 and drove to the Arizona DPS center. A few minutes after arriving we spotted a trooper. I badged him requesting a photo and he obliged.
Bob and I had made up some valuable time while on 93 from Kingman and we had passed a third of the group up prior to our arrival at the Dam. I knew that these Fireballers didn’t think of getting their newspaper in Kingman so they would be forgoing today’s state sign bonus points. However this would give them an opportunity to catch up with us.
This morning after packing up the 540i “The Veil Guy” and I headed to the memorial site of the Farley Federal Building to pay our respects to the victims and the families of the Oklahoma City bombing. We parked just outside the memorial entrance and took time to read many of the hand held inscriptions that mourners have taped on the front fence, along with flowers and other tokens of respect.
After lining up our car, Bob and I walked up to the motorcycle officers and introduced ourselves. Being a retired officer and a Harley enthusiast myself, we quickly began swapping war stories. Mounted on each officer’s bike was the new Stalker 2 hand held radar gun. The officers also told me that they also use the Stalker laser guns, but because of the portability and small size of the Stalker 2, that this was their main weapon of choice.
Bob was the designated driver for this leg while I was the designated navigator. The detector selection today included the
An hour later, as we started entering into Elk City, both the Beltronics
After pulling into the station, the white marked pick-up pulled in behind us. We struck up a conversation as I peaked inside the car, I observed a VASCAR unit on the transmission hump. I commented “You’re still using those old VASCAR units” and the officer replied “We use everything we can.” The pick-up left and we headed back to the den of Troopers.
As we approached mp 51, we saw the flashing overhead lights of a trooper. Passing, we saw that they had the blue vet with “We brake for Ka” sticker on the side of the road with a trooper.
We traveled another 25 miles until we came across our first gas station. We gassed up and got our New Mexico newspaper and headed back to the state line for our sign shot and then headed west for Albuquerque.